Legal Questions About Your Account
Accounts inactive for 24 months may be closed and their funds held according to local law requirements. We'll email your registered address before any account freeze. Contact our support team to reactivate your account or recover your balance.
Yes. Submit a data access request through live chat or email support with your verified account details. We compile your deposits, withdrawals, game history and personal information into a downloadable package within 14 days.
We check your withdrawal request against your deposit history, linked payment method, and identity documents on file. If your request seems unusual, our compliance team contacts you before processing. Verified withdrawals are sent to your original DANA, OVO, GoPay or QRIS account within the stated timeline.
Yes. Our payment gateway encrypts your details end-to-end and connects directly to DANA, OVO, GoPay and QRIS servers. We never store your full credentials; only a confirmation token is saved to your wallet for future deposits.
You can update your email, phone number and address in your account settings instantly. To delete your account and data where local law permits, submit a removal request through support; we process it within 14 days and confirm deletion by email.
Contact our support team immediately with your transaction ID and details of the unauthorized activity. We freeze your account, investigate the dispute, and escalate to our compliance team. We'll respond with findings within five business days.
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